Shipping policy
Dispatch & Delivery
The dispatch takes usually between 1-3 business days; freight orders are subject to 2-4 days. Dispatch is when a product is ready and is picked up by our delivery partner. Delivery takes between 0-14 business days depending on location. Some products (Banana Plus) are offered on a pre-order basis, with an estimated shipping window of 10-14 weeks.
* A valid phone number MUST be provided to guarantee delivery.
• Returns due to non-scheduling of delivery will be subject to a 20% restocking fee.
Delivery Charges & Services
BananaHome.com.au covers half your shipping cost (you pay half, we pay the other)! For the most part our items are shipped though our very own Banana Carriers and delivered to your door - in the case of an apartment building, they will be delivered at the building's manager office/mail room/leasing office or lobby. Have in mind that freight (the big stuff) items are curbside delivery only, which means that the carrier/driver is not responsible for in-house delivery and/or any required assembly. Make sure neighbours, family and/or friends are there to assist you if needed.
Order Tracking
The tracking information is provided as soon as the order starts its process of being prepared. The package(s) movement will start right after dispatch and depending on the courier scanning, may take up to 72 business hours to become traceable.
More Than One Item?
Not a problem. Since our presence is distributed into 3 distribution centres, items may arrive with a small gap of time in between.
Change Of Address
We move fast when it comes to prepare orders and ship them. If you need to do a sudden change of address contact Customer Support at your earliest convenience. By 5:00 PM (AEST) most orders from the day will likely be on their way.
*If your payment was made through Paypal, due to their customer protection policies it is not possible to change the address once the order has been placed. Contact Customer Support for further assistance. Freight orders are not eligible for change of address (applicable to big & bulky items) due to the scheduling with the delivery partner, securing the pickup, trailer spot and a proper ETA.
Communications With Our Delivery Partner
As we mentioned earlier, for the most part our deliveries are made through our Banana Carriers! Very few items are delivered through freight - If that's the case, there will be a brief communication with the delivery partner to arrange delivery. In any case, it's important for you to provide accurate phone information for contact.
Delivery Taking Longer Than Expected?
It is definitely not normal, unless weather is playing some tricks on the road. You should track your order and eventually contact our delivery partner. You can also contact our Customer Support at info@bananahome.com.au
Not There To Receive Goods
We can authorise items be delivered without the presence of an adult and will be left by the door or at building’s office. For freight items, we would advice for you to be present at the arranged delivery date so there is no delays on enjoying your BananaHome product(s). Remember that freight is curbside delivery only. 2nd attempt delivery will need to be rescheduled with delivery partner.