Welcome To Banana Home

Return Policy

We want to make sure everything you buy from us, you love. If you are not entirely satisfied with your purchase, you can get in touch, and will be able to help with a replacement or return. Simple as that.

Customers are required to cover the shipping costs that are raised in lieu of a change of mind return. Furthermore, an 18% restocking fee is also required (against the total cost of the unit sold including taxes) which is to be payed before the refund, return, is taken place. Shipping promotions, or free shipping, that was used in the original order, is not applicable once a return is activated, and the full cost of shipping and handling will be payable by the customer for the return to proceed. This is inclusive of the cost to ship the item to you in the first place and the cost of shipping back to us.

You can also contact us via phone, or email, and we can facilitate the return with our customer service team also.

Items returned must be in 'new' condition only. This represents that the product has not been used in any way and is in 'new' condition. Items must be returned securely in their packaging. If items can not be returned as new, we must pass on a fee which covers the cost of returning this item to a 'new' state. This fee may be up to 18% of the cost of goods.

Non-returnable items excluded from all change of mind returns include:

Customised Products 'made to order'
Mattresses, bedding, pillows and sofa covers
Clearance Goods
Personalised items

We will attend to your return enquiry within 5 business days of receiving, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.

Store credit voucher codes will be valid for one (1) year from the date of issue.

To arrange a return, please go to our Returns Centre or contact us for assistance.

If you wish to cancel your order, before you have received it - the refund will be processed. In the case that the order has been cancelled and it is on the way, the refund amount will be the total of the complete purchase price, minus any shipping cost incurred, sending and returned. All cancellations are subject to a $40 restocking fee, which will be reduced from your refund total.

Warranty Information

All of our products have a 30-day warranty policy from the moment they are delivered - we want to make sure what you purchase, you love and sofa is in perfect condition to meet your needs. Should you have to claim warranty on any of your products, you should contact Customer Support at info@bananahome.com.au - we are always happy to help.