30 day returns
We're confident you'll fall in love with your furniture, but just in case you don't, we offer a return policy for our furniture! Contact us within 30 days of delivery to return your furniture and we'll come pick it up. Unless it is damaged, soiled, or excessively used, we'll refund you the full amount minus 20% of your purchase price to cover our relevant costs that are associated with the order. Please note customers are also required the cost of shipping both ways, which included delivery to your home, and collection. All pieces must be successfully delivered before we can initiate a return.
- We cannot accept returns or exchanges on pieces that we are unable to deliver due to sizing/fit issues (i.e., sofa or chair cannot fit into home).
- We cannot accept returns or exchanges on pieces that have been altered or customized in any way post delivery.
- We can only accept one return or exchange per household (identified by delivery address).
- Depending on your location, collection of returns can take 4-10 business days.
If you wish to return an item, please contact us at firstname.lastname@example.org. We will get back to you within 2 business days. Remember to include photos, it makes things much easier for us, and quicker for you!
Items returned must be in 'new' condition. Items must be returned securely in their packaging. If items can not be returned as new, a $59 reboxing fee will be reduced from the total refund.
Products which we can not offer refunds on, are detailed below:
- Customised products that are 'made to order'.
- Mattresses, bedding, pillows and sofa covers
- Clearance Goods
- Personalised items